Track Your Order
Every Nuvermi order moves through two stages, and you get an email at each one.
1. Production
Personalized pieces are made to order. When you place your order you receive an order confirmation that repeats your personalization details, so you can check them one more time.
Production takes about 3 business days for most items – the exact time is listed on each product page. Tracking will show nothing during this stage, because the parcel does not exist yet.
2. In transit
As soon as your order leaves us you receive a shipping confirmation email with a tracking number and a link. Transit is typically 5–7 business days after production.
Production time and transit time are always shown separately, so the total is production plus transit – not one or the other.
Where to find your tracking
- In your email – open the shipping confirmation and select the tracking link. This is the fastest way. Check your spam or promotions folder if you don’t see it.
- In your account – if you created an account at checkout, log in and open the order to see its current status.
- Ask us – send your order number through our contact page and we will look it up for you.
Tracking hasn’t updated
A tracking number is usually created before the carrier scans the parcel, so it can sit without movement for a day or two at the start. It also shows nothing at all while your order is still in production.
If it still hasn’t moved several business days after your shipping confirmation, contact us with your order number and we will chase it with the carrier.
Tracking says delivered, but nothing arrived
- Check with anyone else at the address, and look in the usual safe spots.
- Check whether a neighbor or building desk accepted it.
- Then contact us with your order number as soon as you can, so we can open a claim with the carrier while it is still traceable.
Something arrived damaged or wrong
Send a photo along with your order number through our contact page and we will make it right. That covers damage in transit, a defect, and personalization that doesn’t match your order – see our Refund Policy for the full terms.
International orders
Tracking may pause while a parcel clears customs – that gap is normal and not a lost parcel. Duties and import taxes charged by the destination country are the recipient’s responsibility. See our Shipping Policy.
Need it by a specific date?
Add production time and transit time before ordering. If the date is tight, contact us first – we would rather tell you it will not make it than have it arrive late.
