Shipping policy
The short version
- Free shipping on any order of $75.00 or more, US and international. No code needed.
- Below $75: $6.95 for the first item and +$3.00 for each additional item in the US. $8.95 and +$4.00 per additional item internationally.
- Production time and transit time are separate. Both are shown before you pay.
- Duties and import taxes on international orders are the recipient’s responsibility.
1. What shipping costs
Rates are calculated per item, so a two-piece order does not pay twice the full rate. The exact amount appears at checkout before you pay.
| Items in order | United States | International |
|---|---|---|
| 1 item | $6.95 | $8.95 |
| 2 items | $9.95 | $12.95 |
| 3 items | $12.95 | $16.95 |
| 4 items | $15.95 | $20.95 |
| 5 items | $18.95 | $24.95 |
| 6 or more items | $21.95 | $28.95 |
| Order total $75.00+ | Free | Free |
Free shipping is applied automatically once your order total reaches $75.00. If both a paid rate and the free rate apply to your order, choose the free one — it is preselected for you.
Where we ship
The United States, plus Australia, Canada, Hong Kong SAR, Japan, Mexico, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates and the United Kingdom. If your country is not listed, contact us before ordering.
Duties, import taxes and customs
International orders may be subject to duties, import taxes and customs handling fees charged by the destination country. These are not included in the price you pay us and are the recipient’s responsibility. We cannot estimate them for you — they are set by your country, not by us.
2. When it arrives
Personalized products are made to order, so there are two timelines and you should read both:
| Timeline | What it means | Where you see it |
|---|---|---|
| Production time | How long it takes us to make your item. About 3 business days for most pieces. | On every product page |
| Transit time | How long the carrier takes once the item has shipped. Typically 5–7 business days in the US. | At checkout, with the shipping method |
Your estimated ship-by date and delivery range appear on the product page and in your cart before you pay. A delivery estimate is an estimate, not a guarantee — carrier delays, weather, customs and holiday volume are outside our control.
Order processing
Production begins after payment is accepted and your personalization data has been validated. If something in your personalization is unclear or a photo upload is unusable, we contact you before producing the item rather than guessing. This may add time to the production estimate.
Gifts with a deadline
If your order is for a specific date — a shower, a birthday, a holiday — check the estimated delivery range on the product page before ordering and contact us if the timing is tight. International orders should allow extra time for customs.
3. Tracking and delivery problems
Tracking
You will receive an email when your order enters production and again when it ships, with tracking information. If tracking has not updated for several days, contact us with your order number. You can also use our Track Your Order page.
Addresses
Please check your address carefully at checkout. We cannot reroute a package once it has shipped. If a package is returned to us as undeliverable because of an incorrect address, we will contact you to arrange reshipment at additional shipping cost.
Lost or damaged packages
If tracking shows delivered but you do not have the package, check with others at the address and your building or mail room first, then contact us. If a package arrives damaged, photograph the packaging and the item and contact us within 14 days of delivery.
Related
- Refund & Replacement — what can be returned, and what happens if we made a mistake.
- Cancellation & Modification — changing or cancelling an order after you place it.
- Contact us — include your order number.
