Personalization Guide
Personalized Nuvermi pieces are made to order from exactly what you enter. Here is what happens at each step, and what to do if something goes wrong.
1. Choose the item first
Pick the product, size and color before you personalize, so the preview shows the piece you are actually buying. For sizing, see the Size Guide – between sizes, size up.
2. Enter the personalization
Type the name, initials or details into the personalization field. A live preview updates as you go, so you see the result before you pay.
Capitalization, spacing and punctuation are reproduced as you enter them. Character limits differ by product and are shown on the product page.
3. Confirm the spelling
Before a personalized item can go into your cart, you confirm a spelling-check checkbox. That step is deliberate: once production starts, we make what your order says, not what we think you meant.
Your order confirmation email repeats the personalization, so please read it there one more time – that is the easiest moment to catch a typo.
4. Made to order, then shipped
Production is about 3 business days for most items, with the exact time shown on each product page. Transit is a separate 5–7 business days.
We always show production time and transit time separately, so you can judge a gift deadline for yourself.
Photo personalization
On products that accept a photo, the preview shows your image inside the product frame before you buy. Photo quality carries straight through to the finished piece:
- Bright and in focus – daylight photos reproduce best.
- Dark stays dark – detail that isn’t in the file can’t be added in production.
- Blur is magnified at print size, not hidden by it.
- Leave room around the subject so cropping has something to work with.
Names that need a little thought
- Long names may be set smaller to fit the available area – the preview shows you how it will look.
- If a character you need doesn’t appear correctly in the preview, don’t order and hope. Ask us first.
- Nicknames, double-barrelled names and initials all work – just check the preview and the character limit for that product.
If you spot a mistake after ordering
Contact us right away with your order number and the correction. Because personalized pieces are made to order, there is only a limited window before production begins, and we will tell you honestly whether the change is still possible.
If we got it wrong
If a finished piece doesn’t match the personalization on your order, or it arrives damaged or defective, we make it right. Send your order number and a photo through our contact page.
A typo that was confirmed on the order is harder: personalized items are made to order, which limits returns. Non-personalized items can be returned within 30 days – see our Refund Policy. Still unsure? Check the FAQ or ask before you order.
